Thank you for visiting The Traveling Journal’s Policy page. Here you will find information on our return policies, shipping policies and privacy policies. We strive to offer our customers the best service. Since TheTravelingJournal.com is all about creating connections, we want the connections we create with our customers to be top-quality.
Due to the nature of our product, merchandise cannot be returned unless it is defective or broken. If you receive a defective or broken item, simply call or e-mail us for return authorization within ten days of receiving your order. Customers with return authorization will be reimbursed for defective or broken items, as well as the expense for their return shipping costs. TheTravelingJournal.com does not charge a restocking fee and will process your refund within approximately ten business days. If something is missing from your order, contact us immediately upon receipt of your package. We will ship any missing items at our expense or issue a refund for missing items.
TheTravelingJournal.com respects your privacy and is concerned about protecting your privacy online. TheTravelingJournal.com will never sell, trade, or disclose any customer’s information to outside or third parties. If you ever receive a request to change or update your account with TheTravelingJournal.com from a third party please notify us immediately.
To better serve you we will collect your contact information including, but not limited to, billing and shipping addresses, e-mail address, billing and shipping phone numbers, and credit card information. This information will be use to process your order. After your order is processed, we will e-mail you to confirm your order and providing tracking information (if offered). Should we have questions regarding your order, we may contact you via phone or e-mail.
In addition to collecting information during the order process, TheTravelingJournal.com may collect e-mail addresses of those who post messages or pictures on our site or communicate with us via e-mail. We may also collect information volunteered by our customers, such as survey information.
TheTravelingJournal.com may periodically contact customers for marketing purposes, with promotional e-mails, surveys or special offers for our customers. To stop receiving our e-mails, simply opt-out using the link at the bottom of the e-mail or e-mail your request to Friends@TheTravelingJournal.com. In the future, we may use the information we collect to improve the content of our website and to notify consumers about updates to our website.
Your information may also be disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.
TheTravelingJournal.com offers you a secure transaction every time you shop with us.
We use SSL or Secure Sockets Layer encryption to scramble your personal information during the checkout process on our website. SSL technology is the industry standard for secure online transactions. A “padlock” icon in the browsers status bar is a visible indication that a secure session is in progress.
Due to the fact that many of the products sold on TheTravelingJournal.com are handmade, there are times when shipping will be extended. In most cases, orders will be shipped by the following business day. You will receive e-mail notification when orders are shipped. If you choose a shipping method that includes tracking, that number will also be included in your e-mail notification so you can track the status of your package.
The following days are considered shipping holidays, and in most cases, packages will not be shipped on these days:
- Martin Luther King Jr. Day
- Lincoln’s Birthday
- President’s Day
- Washington’s Birthday
- Ash Wednesday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Shipping prices vary depending on package size and weight as well as your delivery zip code. For exact shipping costs, simply add your selected items to the shopping cart and enter your zip code for an accurate calculation
TheTravelingJournal.com only charges sales tax for shipments within the State of South Carolina. If you are shipping your order within South Carolina, taxes are calculated for your shipment and appear on the final checkout page, prior to the submission of your order.